Job Description

Job Description

Job Description

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Internal Job Title: Vehicle Service Contract Claims Adjuster

FLSA: Non-exempt

Job Overview :

This is not your typical Service Writer role! We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.

Job Responsibilities :

• Handles claims related calls per work schedule performing within defined metrics
• May have to order an inspection when claim is over a certain amount or possible fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand Exceptions based upon dealership, agent, or client as noted in system
• Support other team members in assisting customers when situation requires involvement
• Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role
• Takes initiative to resolve an issue rather than allow an issue to continue
• Performs other related duties as required and/or assigned

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• High School Diploma or equivalent
• Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must have strong computer skills and the ability to troubleshoot and service policy issues
• Must be proficient in Windows and MS-Office Products
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
• Good punctuation, spelling, mathematical, grammar and attention to detail
• Strong interpersonal skills essential
• Ability to exercise sound judgment when interacting with customers
• Must be authorized to work in the U.S or Canada
• Must be able to successfully pass a background check

#LI-Hybrid

Preferences:

• Bilingual with the ability to read, write and speak BOTH English and French in a business setting
• Experience in customer service, insurance claims, or call/claims center environment
• College degree
• ASE Certifications

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law

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