Job Description

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more.

Job Description

Glatfelter Insurance Group’s Claims Management Team (GCM) is seeking a full-time Commercial Claims Assistant II / Claims Handler Trainee to join our Claims Management Operations Team. Glatfelter Insurance Group provides highly specialized insurance programs, which include dedicated claims handling and administration, for non-profit and other service organizations, including emergency service organizations, municipalities, water districts, schools, and religious organizations. The Claims Assistant II / Claims Handler Trainee is an entry level position, which provides the associate with the opportunity to advance one’s insurance industry knowledge, learn the basics of the claim administration process, and prepare individuals for future roles in claims handling. This position actively collaborates with our outside partners to efficiently register new claims, effectively assists Claims Handlers with claim administration tasks, and will actively engage with all departments throughout GIG. In this role you will seek to provide the best support for claim assistance services available in the marketplace and be responsible for accomplishing tasks while maintaining company standards in all areas assigned by management.

Our new team member will be responsible for:

• Incoming Customer Service call assistance and resolution
• Incoming call internal and external call routing
• First Notice of Loss Report Intake
• New Claim registration and assignment routing
• Legal eBilling Invoice review
• Assists with daily check processing
• Assists with claim file maintenance
• Communicate effectively with all levels of personnel
• Interact and work cooperatively with other departments
• Facilitate inter-department information sharing and distribution.
• Assist with the distribution of physical material/media between multiple departments
• Other duties as assigned

Our new team member will be:

• Self-motivated with an acute attention to detail
• Customer Service oriented
• Demonstrate professional oral and written communication skills
• Be able to effectively manage time and priorities
• Be able to problem solve and/or locate information quickly to resolve client or customer questions
• Demonstrate a calm and understanding demeanor when assisting distraught customers or claimants
• Have the potential/desire for advancement and development
• Have to potential/desire to develop your industry IQ through training and continuing education

Qualifications:

• Associates Degree or equivalent combination of education and work experience
• Minimum of two years’ work experience within the insurance industry, property-casualty insurance, claims handling, or equivalent transferrable skills.
• Working knowledge of related computer applications and basic computer technologies
• Working knowledge of insurance company and/or agency operations and commercial claims handling is preferred.
• Experience or knowledge of emergency service organizations, public entities, or health care facilities is preferred.
• Demonstrated problem-solving and analytical skills
• Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines
• Must be flexible and adaptable to changing priorities and directions

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 5

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