Job Description

At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!

We are seeking Claims Call Center Specialists for our growing insurance company!

The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.

DUTIES & RESPONSIBILITIES:

• Record accident facts as reported by insured's and/or claimants
• Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims related questions
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
• Work on special projects as directed

QUALIFICATIONS REQUIRED:

• Excellent phone communication skills.
• Solid organizational and interpersonal skills
• Good typing/data entry skills (min. 30 wpm)
• Good PC skills

Preferred:

• High School Diploma or Equivalent
• Prior customer service experience
• Insurance experience is a plus!

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

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