Job Description

HY Pinnacle is looking to fill an entry-level position with immense growth opportunities. Applicants must be highly motivated, well-organized, and eager to learn. 

We are currently seeking a people-oriented and collaborative individual to join our team as an entry-level Sales Support Representative. The saying, “there is no ‘I’ in team,” stands just as true in our company, which is exactly why the Sales Support Representative role is so crucial to our success. This role is vital in providing comprehensive and operational support to our sales team, ensuring smooth sales operations and customer satisfaction. If you have excellent organizational skills, strong attention to detail, and a passion for supporting sales efforts, this is an exciting opportunity to contribute to our organization's growth and success. 

Responsibilities of the Sales Support Representative position:

• Assist the sales team in all tasks, including creating and delivering compelling sales presentations, proposals, order processing, and sales documentation.
• Coordinate with internal departments to ensure timely and accurate delivery of products/services to customers.
• Act as a liaison between the sales team and customers, addressing inquiries, resolving issues, and providing exceptional customer service.
• Manage and maintain customer databases, ensuring accurate and up-to-date customer information.
• Track and monitor sales activities, prepare reports, and provide insights to support sales strategies and decision-making.
• Stay updated on product knowledge, features, and benefits to effectively support sales efforts.
• Collaborate with the sales team to identify areas of improvement and contribute to process enhancements.

Sales Support Representative candidate Requirements:

• High school diploma or equivalent; Bachelor's degree in Business, Marketing, Communication, and/or a related field is a plus.
• Previous experience in retail, customer service, sales, communications, or customer-facing roles.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficient communication and interpersonal skills, with a customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced and deadline-driven environment.
• Strong problem-solving skills and the ability to handle customer inquiries and issues with professionalism and empathy.

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