Job Description

Job Description

Job Description

Stable and Growing Alabama Based Company with a Strong History of Internal Promotions ; Recession Resistant Business Model-Essential Industry type Business Customers.

Managerial Culture of Leveraging Technology to Increase Revenue and Save Time.

Bright and Collaborative Team focused environment.

Desired Skills/Experience:

• Experience working for a high-urgency-culture type firm with solid proven help desk support skills (desk side support and remote support.
• Must have Strong-Professional-Articulate Oral Communication skills.
• Experience Supporting remote employee desktop access/virtual desktop troubleshooting connectivity.
• Experience supporting Office 365 (o365 office365) for onsite and remote employees;
• Experience with any of the following: working backup or junior windows admin; Outlook and MS Office Support (Office 365), Experience with network connectivity troubleshooting for remote and on-site employees
• Experience with Mobile Device and related Wi-Fi Connectivity and support
• Ready and willing to work in a role with very frequent user support and user interaction (prioritizing phone and email end user requests; technical issue resolution due to user error or computer/PC error; documentation of user issues and logging/tracking/documenting support calls-emails along with resolutions and current status)
• Experience using a help-desk-logging or ticketing system is preferred.
• Well organized with strong written (email) and oral communication skills alongside strong user-focused follow up skills.

Preferred: (nice to haves, not required)

• A+, Network+, CompTIA type certification or related training.
• Experience working in a similar help-desk support role doing a mixture of network connectivity type support and Business Software Applications Support
• Experience using a Help-Desk Ticketing-logging system is a plus.

Good Salary and Benefits Package.

Call or Apply Today!

Niche B2B Services Company...Recession Resistant...Large Brand Name Clients
In Business for over 50 years, Strong Set of Corporate Values that ties in with our mission, trusted service provide to numerous household name branded companies...Our Recession Resistant Business model has kept our business steady throughout the years....Culture of Leveraging Technology to Save time and increase revenues....numerous repeat customers, strong history of internal promotions

Company Description

Niche B2B Services Company...Recession Resistant...Large Brand Name Clients\r\nIn Business for over 50 years, Strong Set of Corporate Values that ties in with our mission, trusted service provide to numerous household name branded companies...Our Recession Resistant Business model has kept our business steady throughout the years....Culture of Leveraging Technology to Save time and increase revenues....numerous repeat customers, strong history of internal promotions

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