Job Description
We have 1st Shift positions open currently in Chesterland, OH
Pay will be commensurate with qualifications and experience.
These are onsite positions - No full-time remote option
NetOps Tier 1 Technician (T1) - On-site
Description:
The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections.
Responsibilities:
· Respond to helpdesk calls from staff and faculty
· Provide status updates on helpdesk tickets
· Oversee helpdesk intake queue and respond to helpdesk requests
· Leverage an array of support tools to remotely troubleshoot and fix issues
· Effective document issues and their resolutions for helpdesk tickets
· Assist with technical support needs for onsite assets to include: PC’s, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware
· Follow policies and procedures specific to onsite clients and NetOps Consulting
· Follow the direction of NetOps management to complete other tasks related IT infrastructure
· Manage personal Ticket Queue, schedule, and communications to clients
· Effective document issues and their resolutions for helpdesk tickets
· Additional duties as assigned
Minimum Qualifications:
· Previous IT experience in K12 school environments a plus
· Possess a passion for technology and learning
· COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1
· Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate
· Possess strong problem-solving skills
· Fundamental understanding of network and computer concepts
· Must be an effective communicator with both verbal and written interactions
· Be a self-starter
Preferred Qualifications:
· Associate degree or other formal education in IT
· IT related certification
· Previous experience in IT
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