Job Description

Jordan YMCA Director of Member Experience and Engagement Jordan Center - 8400 Westfield Blvd Indianapolis, IN 46240, Indianapolis, Indiana, United States of America Job Description Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y! About Us: At the Jordan YMCA, we are dedicated to building a stronger community through exceptional member engagement and innovative programming. We believe in creating a welcoming environment where every member feels valued and connected. Join us in making a positive impact! Position Overview: We are seeking a passionate and dynamic Director of Member Experience and Engagement to lead our membership initiatives and drive revenue growth at the Arthur Jordan YMCA. In this role, you will collaborate closely with our Executive team to implement strategies that ensure our members receive outstanding service and support. Key Responsibilities: Develop and implement strategic sales and revenue plans for all membership categories, including corporate memberships, to meet or exceed our goals. Lead, coach, and supervise a high-performing service and sales team. Oversee prospecting and tracking processes for new members through various channels. Conduct engaging tours for potential members, addressing their needs and showcasing our offerings. Collaborate with team members to drive service initiatives and identify cross-selling opportunities. Act as the primary contact for member recovery and cancellations. Provide training on customer service guidelines and sales techniques to your team. Utilize data analytics tools, such as Power BI, to track performance and share insights. Preferred Qualifications: Bachelor’s degree in Management, Marketing, or a related field, or equivalent experience. 2-4 years of experience leading a sales or customer service team, with a proven track record in sales development. Strong interpersonal skills with the ability to build rapport quickly. Excellent presentation, writing, and negotiation skills. An entrepreneurial spirit and the ability to adapt in a fast-paced environment. A commitment to providing exceptional service and a passion for helping others. Why Work With Us? Join a mission-driven organization focused on community impact. Be part of a collaborative and supportive team. Opportunities for professional growth and development. Competitive salary and benefits package. How to Apply: If you’re excited about enhancing member experiences and driving engagement, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and vision for the role. The Jordan YMCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Indymca

Job Tags

Similar Jobs