Job Description
About the Company
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. Our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at #WeAreUKG
About the Team
The Value Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.
About the Role
We are seeking a highly motivated Product Operations Release Manager (P3) to join our team. We are passionate about cultivating an effective, outcome-focused environment that drives excellence and accelerates the customer experience. In this role, you will have the opportunity to leverage your strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution to support our product initiatives.
Responsibilities
Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers' needs and preferences within a program or initiative.
Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
Program Management: Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
Cross-Functional Collaboration: Work closely with cross functional global teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones.
Learn and Grow: Engage in continuous learning opportunities, participate in Guilds, and be curious.
Process Improvement: Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
Risk Management: Identify program risks and issues early and assist in developing mitigation strategies. Monitor risks throughout the program lifecycle and escalate as needed to ensure timely resolution.
Requirements
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
3+ years of experience in Release Management or related role in a SaaS organization, with a strong understanding of Agile methodologies, project management and release management tools and concepts.
Demonstrate experience with the full release management lifecycle including scheduling, coordinating, and the management of releases across multiple environments.
Proven understanding of change management principles and practices, change control activities and change request processing.
Excellent communication, interpersonal and collaboration skills required to lead large cross functional global teams throughout the release cycle.
Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
High ownership and accountability mindset and ability to work in a fast-paced team environment
Perform in a hybrid-office role, requiring three or more days per week in the office.
Preferred Qualifications
Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
Implement systems and processes that enable informed and data-driven decision making
Develop and streamline processes to scale Release Management
Partner closely with cross functional teams to improve the overall customer experience
Practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
Experience with JIRA, Confluence, GitHub, ServiceNow, and PowerBI
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $96,900 to $139,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at UKG, Inc.
Job Tags
Temporary work, Local area, Work from home, Worldwide, Shift work, 3 days per week,