Job Description
Job Summary:
-Byington Vineyard and Winery is seeking a dynamic and customer-focused Tasting Room Manager to oversee the day-to-day operations of our tasting room. This position is essential for creating a memorable wine-tasting experience for guests, driving sales, and managing a dedicated team of staff members. The Tasting Room Manager will ensure smooth operations from Thursday through Monday and will be responsible for enhancing the customer experience, managing inventory, coordinating events, and ensuring the tasting room aligns with Byington Winery's high standards of hospitality.
Key Responsibilities:
-Guest Experience & Sales:
-Deliver an exceptional tasting experience, providing guests with detailed wine knowledge, vineyard history, and exceptional hospitality.
-Maximize wine sales through effective storytelling, upselling, and wine club sign-ups.
-Address and resolve any guest concerns promptly and professionally.
Staff Leadership & Development:
-Lead, train, and motivate the tasting room team to deliver outstanding service.
-Schedule staff and manage shift coverage, ensuring the tasting room is appropriately staffed during operating hours (Thursday to Monday).
-Conduct performance evaluations and provide ongoing coaching to ensure team growth and alignment with company values.
Inventory & Sales Management:
-Manage inventory for wine, merchandise, and supplies, ensuring accurate records and efficient stock management.
-Maintain point-of-sale systems, process transactions, and prepare daily sales reports.
-Collaborate with the winemaking and marketing teams to align sales strategies and promotional initiatives.
Event Coordination:
-Oversee and coordinate on-site and special events, such as private tastings, corporate gatherings, and wine club member events.
-Work closely with the events team to ensure a seamless guest experience, including setup, staffing, and wine selection.
Operations & Compliance:
-Ensure the tasting room and surrounding areas are clean, organized, and presentable at all times.
-Monitor and maintain compliance with local and state alcohol laws.
-Ensure health and safety standards are upheld for both guests and staff.
Qualifications:
-Strong knowledge of wine, wine tasting, and wine production processes (Sommelier, WSET, or CSW certification is a plus).
-Proven leadership experience, with a demonstrated ability to manage and motivate a team.
-Excellent communication and interpersonal skills, with a focus on customer service.
-Ability to work independently and handle multiple priorities in a fast-paced environment.
-Must be available to work Thursday to Monday, including holidays and weekends.
Company DescriptionWe are a boutique winery in the Santa Cruz Mountains producing award winning estate wines and committed to providing an exceptional guest experience!
We are a boutique winery in the Santa Cruz Mountains producing award winning estate wines and committed to providing an exceptional guest experience!
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