Veterinary Practice Manager Job at Acacia Pet Clinic, San Jose, CA

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  • Acacia Pet Clinic
  • San Jose, CA

Job Description

Job Description

Job Description

Join Our Veterinary Team as a Practice Manager!

Are you an experienced Practice Manager with a background as a Registered Veterinary Technician or seasoned Veterinary Assistant? We are looking for a dedicated and skilled professional to oversee daily operations and lead our team at Acacia Pet Clinic. If you have a passion for animal care, strong leadership skills, and a knack for managing a fast-paced veterinary practice, we would love to hear from you! The ideal candidate will possess strong organizational, operational, and leadership abilities and a keen eye for identifying and implementing improvements.

Duties/Responsibilities:

  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
  • Completes operational requirements by scheduling, assigning employees, and following up on work results.
  • Evaluates workflow inefficiencies and identifies process improvements.
  • Reports regularly to the owner and medical director with current status and recommended actions. Implements clinical strategies to improve the quality of medicine.
  • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
  • Keeps owner and the medical director informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
  • Contributes to team effort by accomplishing related results as needed.
  • Facilitates team meetings and training sessions.
  • Provides historical reference by defining records retention, protection, retrieval, transfer, and disposal procedures.
  • Manages Safety and Security Protocols
  • Maintains office efficiency by planning and implementing clinic and equipment maintenance.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Ensures Acacia Pet Clinic has a management team member available Monday - Friday, 8:00 AM – 7:00 PM.
  • Manages staff schedules and shift coverage to ensure adequate support during hours of business operations.
  • Evaluates staff performance and provides development.
  • Maintains accurate records and documentation files on staff development and performance.
  • Maintains clinic staff by recruiting, selecting, orienting, and training staff members.
  • Maintains staff job results by coaching, counseling, disciplining staff, planning, monitoring, and appraising job results.
  • Promotes a positive work environment and fosters teamwork among staff members.
  • Addresses staff concerns and escalates issues to the owner and HR team when necessary.
  • Mentors/coaches support staff and provide growth and development.
  • Researches strategies to further improve the patient and client experience.
  • Develops standards and procedures to maximize the patient and client experience.
  • Resolves client concerns or complaints related to administrative and clinical support with compassion and professionalism.
  • Partners and collaborates with the team in all service areas to provide excellent service to patients and clients.
  • Follows/performs any other job-related instructions and duties requested by anyone authorized to give instructions or assignments.
  • Duties, responsibilities, and activities may change at any time, with or without notice.

Job Tags

Shift work, Monday to Friday,

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