Job Description

About the job

We're excited to announce that the McQuade Organization is currently hiring and looking for enthusiastic, hard-working, and friendly individuals to join our team. As a part of our organization, you'll be supporting a vast network of clients, and your role will be crucial in upholding our mission: "to protect every child and serve all working people."

This position is 100% remote, allowing you to earn an incredible living while having the flexibility to choose the working hours that are convenient for both you and your family.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
  
   

Requirements:

• Must have access to a computer and high speed internet
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
  
   

Here's what you can expect if you become a part of our team:

• Flexible Schedule with Weekly Pay: We understand the importance of work-life balance, and we offer a flexible schedule that fits your needs. You'll also receive weekly pay with a generous weekly and monthly bonus structure, ensuring financial stability
• 100% Remote Position: Enjoy the comfort and convenience of working from your own home or anywhere else you prefer!
• Weekly Trainings lead by Top Leaders: We believe in continuous personal and professional development. With weekly trainings led by top leaders, you'll have the opportunity to enhance your skills and grow within our organization
• Life Insurance: We value the well-being of our employees and offer life insurance coverage to support their security
• Health Insurance Reimbursement: Your health matters to us too! We provide health insurance reimbursement to ensure you're well taken care of
• Industry-leading resources and technology: You'll have access to industry-leading resources and technology to support you in your role and deliver outstanding results
  
   

If you're interested in being considered for this opportunity, please reply with a resume or share your previous job experiences. We'd love to learn more about your skills and how you can contribute to the McQuade organization.

Job Tags

Full time, Remote job, Currently hiring, Flexible hours,

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