Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' newest field division, focused on GI/Endoscopy low temperature washers and sterilizers, and its products are closely tied to STERIS' most prolific product line of washers and sterilizers. Come advance your career with us in this role!
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement -60% 
Customer Focus & Retention -30% 
Customer Growth-10% 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Maryland . This territory covers Maryland, Washington DC, northern Virginia as a floater position covering all parts of this district associated to the GI/Endoscopy division. 

What will you do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues 
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs

The Experience, Skills, and Abilities needed or Required:

• High School Diploma or GED
• 4+ years of work experience, with 2 of those years in a mechanical/technical role
• Valid driver's license
• Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements
• Customer and team engagement experience
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into a multisystems)
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred Experience

•    Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
•    Excellent interpersonal and Customer communication skills
•    Strong technical and troubleshooting skills

#LI-DC

Pay range for this opportunity is $47,000.00 - $65,625.00. This position is eligible for commission.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, Part time, For contractors, Work experience placement, Local area, Remote job, Flexible hours, Night shift,

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